Privacy Policy

Water Doctor of Washington, Inc. (“Water Doctor of Washington,” “WDW,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request services, purchase products, enroll in memberships, communicate with us, or otherwise interact with our company.

Information We Collect

We may collect personal information including, but not limited to:

• Name
• Address / mailing address
• Phone & mobile number
• Email address
• Billing & payment information
• Service & product purchase history
• Membership and subscription information
• Appointment information
• Customer communications
• Survey & review responses
• Website activity, IP, browser & device info
• Location information you provide
• Audio recordings of calls where permitted
• Any information voluntarily submitted

How We Collect Information

• Website forms
• Appointment & service requests
• Membership enrollment forms
• Customer account creation
• Telephone calls, texts & email
• Customer surveys & review requests
• Product purchases
• In-person interactions
• ServiceTitan & related platforms
• Third-party lead providers
• Advertising platforms
• Social media interactions
• Cookies & similar technologies
• Verbal consent
• Service agreements & work orders

How We Use Information

• Schedule appointments
• Deliver products & services
• Process payments
• Manage customer accounts
• Provide customer support
• Appointment reminders & confirmations
• Technician arrival notifications
• Service & billing updates
• Membership communications
• Satisfaction surveys & review requests
• Improve products & services
• Quality assurance
• Analyze business performance
• Respond to inquiries
• Detect & prevent fraud
• Maintain records
• Comply with legal obligations
• Marketing where permitted by law

Text Messaging & Mobile Communications

By providing your mobile number and consenting to receive text messages, you authorize Water Doctor of Washington to send informational and service-related text messages using automated technology where permitted by law. Messages may include appointment confirmations and reminders, technician arrival notifications, service and billing updates, membership and support communications, satisfaction surveys, review requests, and service follow-ups.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance. Consent is not required as a condition of purchase.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent will not be shared except with service providers necessary to deliver messaging, software platforms assisting in communications, legal authorities when required, or as otherwise permitted by law.

Sharing of Information

We may share information with trusted service providers who help us operate our business (payment processors, software, scheduling, communication, marketing, CRM, membership management, hosting providers, business partners, and legal/accounting/professional advisors). We do not sell personal information to third parties.

Cookies & Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to improve performance, analyze traffic, understand visitor behavior, improve user experience, measure advertising effectiveness, and customize content. You may control certain cookie settings through your browser.

Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain information as long as reasonably necessary to provide services, maintain records, fulfill contractual and legal obligations, resolve disputes, enforce agreements, and protect business interests.

Your Rights

Depending on applicable law, you may have rights to access, correct, or request deletion of your information, opt out of certain communications, and request information regarding how your data is used.

Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy or security practices or content.

Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective upon posting. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Information

Water Doctor of Washington
2556 Jackson Highway, Chehalis, WA 98532
Phone: (360) 748-6393
Website: abdielablaze.shop